You heard about all the benefits of an Automated Cloud Dialler, but you decided that it wasn’t for you and your team.
Not for your outbound dialling operation. It just wouldn’t make sense. You don’t do ‘that kind’ of outbound dialling where it would be justified.
This has stopped you from taking on automated dialling technologies and moving away from manual dialling – even though you’ve seen competitors do just that.
Below are five reasons you should reconsider. The financial and performance benefits of an automated cloud dialler can have a direct impact on your sales, as well as keep your team happier and help you reduce your costs
1. An automated cloud dialler means you’ll forget about IT headaches
IT infrastructure and hardware are potentially huge dents in your contact centre’s budget. They can also take up a lot of time with configuration and maintenance. If you’re dialling manually or with on premise software, this probably means you’ve got specialist IT support on hand to maintain your operation.
Cloud dialling software can bring these costs right down. There’s less need to hire expensive IT wizards or maintenance contractors. Plus, you’ll have less hardware and software to manage, back-up and fix: making your life easier and improving operational reliability.
All of this means you can concentrate on how the contact centre technology is meeting the needs of your business, instead of spending all your energy and resources on maintaining it
2. Chop up capital expenditure into little operational pieces
Small businesses that thrive will do everything they can to keep their capital spend low. One of the best things about cloud-based contact centre software is that the initial expenditure is minimal. You pay based on usage requirements, not for hardware and software outright – so any cloud-based service would run almost entirely on monthly operating costs.
Depending on the software provider that you choose, you may only need to pay for the time your agents spend communicating with customers, as some vendors pull away from charging expensive per-agent licenses.
3. You can choose to let agents work from home and increase their output
There is strong evidence to show that allowing sales teams and contact centre agents to work from home can increase productivity and loyalty. In fact, Chinese travel website Ctrip discovered that home workers completed 13.5% more calls in a day than those who stayed in the office – that’s almost an extra workday a week.
Let agents work from their sofa or in the sun on a beautiful beach – they can access the software via the cloud on any laptop, phone or computer. This means you can hire the right agents from a wider pool – ensuring you get the skills your business needs. You can also allow employees to work from home, on-the-go or from multiple sites.
All of this leads to happier, more productive employees and a team that’s more flexible and scalable.
4. Like a loyal Labrador puppy – you’ll have something you can rely on
A power cut or hardware/software problem could leave your team unable to work. Reputable cloud contact centre software providers will offer over 99% uptime, because they have provisioned for disasters which means that you don’t have to.
5. You can boost sales and generate more revenue
Efficient communications boost sales and an automated cloud dialler will significantly reduce the manual tasks that your employees need to perform. It’s not rocket science – by freeing up time for your agents to call more contacts, you’re going to make more sales.
Discover all the benefits of moving to an automated cloud dialler
Learn more about how you can get more from your team, keep them happier and dramatically increase campaign ROI by downloading our whitepaper: “why you should join the cloud and steer away from manual dialling”.